![]() Thank you again for your feedback, if we can help further please feel free to reach out to us via email. We are so sorry to disappoint you, but please be assured we take full accountability for this error on our part, and offered two solutions for you. :-) I do hope this addresses your concerns, we have done our very best to make this right for you and to ensure our error could be rectified as easily as possible. We will be sending you the correct dress for free when it's restocked. I have checked your order notes and this is what we will be doing, even though we did not hear back from you regarding this. We explained this on a couple of occasions to you via email, that we would refund you or alternatively, you could keep the dress you had worn, and we would send the correct style to you for free at no additional cost. You emailed us on 14 March and we replied the same day, explaining that unfortunately it was a warehouse allocation error, and even though you had worn the dress, we were more than happy to send you a prepaid returns label to send it back to us for free for a refund. ![]() Please understand that as advised by email to you, we did not receive your original email you sent to us on the Sunday. We do not resend parcels for free once they have been sent back to us as a "return to sender".Hi Nicole, thank you for your feedback and I am sorry to read your concerns. A gift voucher less any "return to sender" fees will be issued for all parcels which are "returned to sender". Runway Scout is not responsible for parcels that are lost, damaged or delayed in transit due to the fault of Australia Post, DHL or other delivery carrier - we will trace your parcel on your behalf and do everything we can to locate your parcel, and lodge an investigation if required. We will not accept parcels back for a refund where the customer has chosen to reject customs charges, as these are the responsibility of the customer. We are not responsible for another country's taxes or customs charges which may be imposed when your parcel is delivered, nor any delays in transit. ![]() Thank you for your understanding!ĭHL Express (4-5 Business Days) - $20.00 USD or FREE if order is over $150.00 USD.Īustralia Post Standard (30 Business Days) - $10.00 USD or FREE if order is over $100.00 USDĭHL Express (2-3 Business Days) - $20.00 NZD or FREE if order is over $150.00 NZDĪustralia Post Standard (10-30 Business Days) - $10.00 NZD. ![]() We ask you to allow for an extra 24 hours from placing your order for dispatch. PROMOTIONAL PERIOD PROCESSING TIME FRAMESĭuring busy periods (promotional sales, AfterPay Day, Black Friday / Cyber Monday, public holidays & Christmas periods) we cannot guarantee our stipulated delivery timeframes. Once your parcel has been dispatched, your tracking information will be sent via email by 5pm (AEST) on the day that orders are shipped out. If you're unsure if your area is Metro or Regional, please click this link here and enter in 4170 in the 'from' section and your nominated postcode or suburb in the 'to' section.įor same day dispatch, please ensure your order is placed by 10am AEST on a business day. REGIONAL AREAS: please expect your parcel to arrive within 2-4 Business Days after dispatch METRO AREAS: please expect your parcel to arrive within 1-2 Business Days after dispatch Orders Under $100 - $8.95 Express Shipping
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